Civvera Shipping and Delivery Policy

Last Updated: 21 January 2025

This Shipping and Delivery Policy ("Policy") governs the shipping, delivery, and associated costs for products and services provided by Civvera. By placing an order with Civvera, you, the client ("Client"), acknowledge and agree to the terms set forth in this Policy. This Policy outlines the responsibilities of the Client and Civvera in relation to shipping and delivery, and it should be read carefully before proceeding with any purchase.

1. Shipping and Delivery Costs

1.1 Client's Responsibility for Shipping Costs

The Client is fully responsible for all shipping and delivery costs associated with the order, unless otherwise expressly stated. These costs will be calculated based on several factors, including but not limited to the delivery location, size, weight, and nature of the product(s) or service(s) ordered. The Client will be informed of the shipping and delivery charges during the order placement process.

1.2 Payment of Shipping Fees

Shipping and delivery charges are separate from the cost of the goods or services themselves and must be paid by the Client at the time of order confirmation. Payment for shipping and delivery charges must be made in full, and Civvera will not process or dispatch any order unless the shipping fees have been received. In some instances, the Client may be required to cover additional shipping costs should there be unforeseen changes in delivery circumstances, including but not limited to changes in delivery address or customs fees.

2. Shipping and Delivery Terms

2.1 Delivery Location

All products and goods ordered from Civvera will be delivered to the Client’s designated address, warehouse, or distribution hub ("Delivery Location") as specified during the order placement process. The Client is responsible for ensuring that the Delivery Location is accurate, complete, and accessible for the successful completion of delivery.

Civvera will not be liable for delays, additional shipping charges, or other costs incurred due to incorrect or incomplete address details provided by the Client. The Client is urged to verify the delivery address and ensure that all required access permissions and arrangements are made for successful delivery.

2.2 Delivery Timeline

Civvera provides an estimated delivery timeline based on the nature of the goods, availability of stock, and third-party shipping carriers. These delivery estimates are not guarantees. Delivery timelines may be subject to change based on factors outside Civvera's control, such as shipping carrier delays, customs procedures, weather conditions, or other unforeseen events.

The Client acknowledges and agrees that Civvera does not guarantee delivery by a specific date and is not liable for any delays in delivery due to factors such as:

• Delays caused by third-party carriers or shipping vendors.

• Customs processing or restrictions that impact the delivery timeline.

• Natural disasters, public health emergencies (such as pandemics), strikes, or government restrictions.

• Any other events categorized as Force Majeure (as described in Section 5).

The Client agrees that Civvera will not be held liable for any damages, claims, or losses arising from such delays.

3. Post-Manufacturing Delivery and Refund Policy

3.1 No Refund After Manufacturing Initiation

Once an order has been placed and manufacturing has commenced, the Client acknowledges that the associated delivery-related costs and product costs are non-refundable, regardless of whether the product has been shipped or not. This policy applies even if delivery is delayed for reasons beyond Civvera’s control, including delays caused by third-party vendors.

Once Civvera's network of third-party vendors has begun processing the order, whether for manufacturing, packing, or shipping, the Client accepts that any cancellation requests will not result in a refund for the services rendered thus far, including but not limited to manufacturing costs, packing, and shipping preparation.

3.2 Completion of Manufacturing

Upon the completion of the manufacturing process, Civvera will arrange for the shipping of the product to the Delivery Location provided by the Client. Once the product has been handed over to the designated third-party shipping carrier, Civvera’s responsibility ends, and the Client assumes full responsibility for the goods.

4. Risk of Loss and Ownership

4.1 Transfer of Risk

The ownership and risk of loss for any goods ordered from Civvera shall transfer to the Client at the moment the product is delivered to the designated Delivery Location or handed over to the third-party shipping carrier, whichever occurs first. Civvera is not liable for any damages, theft, loss, or mishandling of goods once the product is transferred to the third-party vendor or upon arrival at the Delivery Location.

4.2 Inspection Upon Delivery

The Client agrees to inspect the products immediately upon delivery. Any visible damage, defect, discrepancy, or shortage in the goods must be reported to Civvera in writing within [specified number] days from the date of delivery. Should the Client fail to notify Civvera within this period, the goods will be deemed to have been accepted as delivered in satisfactory condition, and no claims will be entertained thereafter.

If the Client identifies any damage, defect, or discrepancy, Civvera will initiate an investigation with the third-party vendor and assist the Client in resolving the matter. However, Civvera is not liable for any damages caused by the third-party vendors.

5. Force Majeure

In the event of circumstances beyond Civvera’s reasonable control, including but not limited to natural disasters, government actions, pandemics, strikes, customs delays, or shipping disruptions, Civvera reserves the right to delay, suspend, or modify the delivery of goods. Civvera will make reasonable efforts to notify the Client of any delays caused by these force majeure events.

The Client agrees that Civvera will not be held liable for any damages or losses arising from delayed, undelivered, or incomplete orders due to these unforeseen events, and no compensation will be provided for any inconvenience caused by such delays.

6. Third-Party Vendors

Civvera works with a network of third-party manufacturers, suppliers, packers, and shipping carriers ("Third-Party Vendors") to fulfill orders. Civvera is not an original manufacturer, nor does it directly control the shipping or delivery process. Therefore, Civvera is not liable for the actions or performance of these Third-Party Vendors.

6.1 Third-Party Vendor Responsibility

The Client acknowledges and agrees that the third-party vendors involved in the manufacturing, packaging, or shipping process may experience delays, damages, or issues outside of Civvera's control. Civvera will not be liable for any failures, delays, or damages caused by third-party vendors, including but not limited to delays in production, loss or damage during transit, or non-compliance with the agreed delivery timeline.

6.2 Investigation and Assistance

In the event of any damage, delay, or discrepancy caused by a Third-Party Vendor, Civvera will assist the Client in investigating the matter and resolving the issue. Civvera will act as an intermediary between the Client and the Third-Party Vendor to facilitate the resolution of the issue, which may include the following:

• Initiating claims with the third-party shipping carrier.

• Arranging for product replacement or re-delivery if necessary.

• Helping the Client secure a refund, where applicable.

However, the Client acknowledges that Civvera's involvement is limited to assisting with the claims process, and Civvera is not responsible for the actions, omissions, or negligence of the Third-Party Vendors.

7. Limitation of Liability

Civvera’s liability for any shipping-related issues, including delays, damage, or loss, is strictly limited to the amount paid by the Client for the product(s) or service(s) ordered, exclusive of shipping fees. Civvera will not be liable for any consequential, incidental, special, or punitive damages arising from the use or inability to use the goods once they have been delivered to the Delivery Location or third-party vendor.

8. Acceptance of Terms

By placing an order for products or services, the Client acknowledges and agrees to the terms set forth in this Shipping and Delivery Policy. The Client affirms that they have read, understood, and accepted these terms prior to completing their purchase.

This Shipping and Delivery Policy is subject to revision at Civvera’s discretion. Any updates or modifications to this Policy will be communicated to the Client through appropriate channels. The Client is encouraged to review this Policy regularly to stay informed of any changes.

For any questions or concerns regarding shipping or delivery, please contact us at support@civvera.com